Warranty & Notes

Warranty, Guarantee & Notes

We stand for clean work, honest advice, and products we believe in.

Please note the following information regarding warranty, guarantee, and custom-made products.

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Statutory Warranty

All products are subject to the statutory warranty rights according to the applicable legal provisions.

If a product has a defect upon receipt, please contact us with a brief description and – if possible – with photos.

We review every request fairly and with a focus on solutions.

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Guarantee

Unless an explicit additional guarantee is specified for individual products, there is no separate manufacturer's guarantee beyond the statutory warranty.

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Personalized / Custom-made Products

Products that have been specially manufactured, engraved, personalized, or individually customized according to customer requests are excluded from exchange and return, unless there is a defect.

This particularly includes:

• Engraved slate plates
• Products with custom text
• Special custom orders
• Individually configured NFC products
• Tailor-made orders

Please carefully check details such as names, texts, dates, or desired content before completing your order.

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Legal notice regarding content

The customer is responsible for the content provided (e.g., images, logos, texts).

By submitting, the customer confirms that they have all necessary rights to use this content and that no copyrights or trademark rights of third parties are violated.

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Natural Materials

For products made from natural materials (e.g., slate, wood, leather), slight differences in structure, grain, color, or surface are normal due to the material and do not constitute a defect.

Each piece is therefore unique.

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NFC Product Usage Notes

NFC products only work with compatible smartphones or devices with NFC functionality enabled.

Usage may vary slightly depending on the device, operating system, or settings.

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Slight Variations in Engravings

Depending on the material, surface, and motif, there may be slight variations in color tone, contrast, position, or structure.

This is production-related and not a reason for complaint, as long as the function and overall effect are maintained.

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Honest Solution Instead of Dispute

If something is not right, please contact us directly.
We strive for a fair and quick solution.

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Contact

BWD – Brandwatchdeals & More
E-Mail: brandwatchdeals.info@gmail.com